ORDER TO CASH (O2C) JOB DESCRIPTION - BIZCRM APP

Order to Cash (O2C) Job Description

The Order to Cash (O2C) process encompasses the entire workflow from order placement to payment collection. An O2C professional manages and optimizes this process to ensure efficient order fulfillment, accurate billing, and timely collection of receivables. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Responsibilities:

• Manage and oversee the entire order-to-cash cycle from order receipt to cash collection.
• Ensure accurate and timely invoicing and billing processes.
• Coordinate with sales, finance, and customer service teams to resolve order discrepancies and customer issues.
• Process customer orders and ensure accuracy in order entry.
• Generate and manage invoices, ensuring timely and accurate billing.
• Handle customer inquiries and resolve issues related to orders and payments.
• Monitor accounts receivable and follow up on overdue payments.
• Collaborate with internal teams to streamline the O2C process and improve efficiency.

Requirements and Skills:

• Proven experience in order-to-cash or similar roles.
• Strong understanding of billing and invoicing procedures.
• Excellent organizational and time management skills.
• Proficiency in relevant software and ERP systems.
• Effective communication and problem-solving abilities.

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