It assistant job description

Job Brief

As an IT Assistant, you will play a vital role in supporting IT operations and ensuring the smooth functioning of IT systems. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining and upgrading IT systems and networks. We are looking for a detail-oriented individual with excellent problem-solving and technical assistance skills. If you have a passion for technology and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

Responsibilities

Troubleshoot technical issues reported by users and provide timely resolutions.
Assist users with hardware and software installations, configurations, and upgrades.
Set up and configure desktops, laptops, printers, and other IT equipment.
Perform routine maintenance tasks, such as system backups, antivirus updates, and security patches.
Monitor IT systems and networks for performance and security issues, and implement necessary measures to ensure their stability and integrity.
Collaborate with IT team members to identify and implement system enhancements and upgrades.
Document IT procedures, processes, and configurations for future reference.
Stay up-to-date with the latest trends and technologies in the IT industry to continuously improve your skills and knowledge.
Provide excellent customer service, ensuring a positive experience for all users.

Requirements and Skills

Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in providing IT support and troubleshooting technical issues.
Strong knowledge of computer hardware, software, and networking principles.
Proficiency in operating systems, such as Windows, macOS, and Linux.
Familiarity with network protocols, server administration, and cybersecurity best practices.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and organizational skills.

Join our team and contribute to the success of our IT operations. Apply now to start your journey as an IT Assistant!

Please note that only shortlisted candidates will be contacted.

IT ASSISTANT JOB DESCRIPTION - BIZCRM APP