International voice process job description

What is an International Voice Process Job?

An international voice process job is a specialized role that involves handling customer queries and orders over the phone in one or more international languages. This position requires excellent customer service abilities, problem-solving skills, and technical know-how. Working in an international voice process is a crucial part of global customer support.

Responsibilities and Duties

Provide customer support via phone calls for international customers, in multiple languages.
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to utilize the services of the company.

Job Brief

In this role, you will be responsible for handling customer problems, inquiries, and complaints in a professional and timely manner. You will provide support to customers in multiple languages through phone, email, or chat channels. Additionally, you will recognize and refer potential complaints that require support from supervisors, ensuring that customer queries are addressed in a timely and accurate manner. Updating the customer database with accurate information will also be part of your responsibilities.

Requirements and Skills

Strong ability to communicate effectively in multiple languages.
Excellent problem-solving and customer service skills.
Good working knowledge of computers and telephone systems.
Patience with customers and the ability to handle tough situations.
Flexibility to work in shifts, including nights, weekends, and holidays.

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INTERNATIONAL VOICE PROCESS JOB DESCRIPTION - BIZCRM APP